Refund & Cancellation Policy
Last updated: August 3, 2026
LIFAIO™ is operated by Technologies Marco Prive, 1250 boulevard René-Lévesque Ouest, bureau 2200, Montréal, Québec, Canada H3B 4W8.
Who processes your payment
Our payment provider acts as the merchant of record for all purchases. They handle payment, calculate and remit applicable sales taxes based on your place of residence, and appear on your bank or card statement. Your purchase receipt and invoices come from them.
Free trial
All new users get a 7-day free trial with no payment method required. You are never charged during the trial, and no charge occurs unless you choose to subscribe.
LIFAIO offers one single paid subscription plan for all users, including merchants: $3.50 USD per month after a 7-day free trial. There is no separate merchant plan and no extra merchant fee.
Cancelling a subscription
You can cancel at any time. Cancellation takes effect at the end of the period you have already paid for, and you keep full access until that date. We do not charge a cancellation fee and there is no minimum commitment.
Refunds on subscriptions
We do not refund the unused portion of a period already in progress; instead, your access continues until the end of that paid period.
If you were charged in error — for example a duplicate charge, a charge after a cancellation you had already confirmed, or a technical failure that prevented you from using the service — contact us and we will correct it.
This policy does not limit any rights you may have under the consumer protection laws of your country or province, nor any buyer protection offered by our payment provider.
Service scope
LIFAIO is a recall-checking app for families. It does not provide advertising, ads, sponsored content, announcements, or marketing services. This Refund & Cancellation Policy applies only to the LIFAIO subscription for recall-checking features and related account access.
Your subscription payment covers access to the LIFAIO app. All users pay for a LIFAIO app subscription. Approved verified merchants may be included for free only when they offer some exclusive offers through LIFAIO. This means some offers may be exclusive to LIFAIO, but not all of the merchant’s offers are required to be exclusive. This does not include advertising, ad placement, sponsored content, announcements, listings, or marketing services.
LIFAIO reserves the right to modify its content, features, pricing, terms, descriptions, and policies at any time without prior notice. In the event of any pricing error, description error, or inconsistency, the rules, terms, and information then currently in effect by LIFAIO shall prevail.
How to request a refund or cancel
Email info@lifaio.com from the email address associated with your account, and tell us what you would like to do. We reply to every request. Refunds, when granted, are issued to the original payment method.
You can also manage or cancel your subscription directly from the receipt email sent by our payment provider.
Need account help?
Contact our team by email for refund requests, cancellation questions, or billing support.